Warranty Policy

At KicksCentral, we take pride in offering 100% authentic, high-quality athletic footwear from trusted manufacturers. Every pair of shoes is thoroughly inspected by our quality assurance team prior to dispatch.

This Warranty Policy outlines your rights regarding product defects and guarantees under European Union consumer protection laws.

1. Legal Guarantee (EU Statutory Warranty)

• In accordance with EU consumer rights directives and Greek consumer protection law, all products purchased from KicksCentral are covered by a 2-year legal guarantee against manufacturing defects and non-conformity.

• What is a Manufacturing Defect? A flaw in materials, construction, or workmanship that was present at the time of purchase and causes the product to fail under normal, intended use.

• Duration: The legal guarantee applies for up to 2 years from the original date of delivery.

2. What Is Covered by the Warranty?

The warranty covers non-conformities and manufacturing faults, including but not limited to:

• Unraveling seams or stitching failure due to manufacturing errors.

• Premature separation of the sole from the upper body under normal use.

• Defective eyelets, hardware, or structural elements present upon receipt.

3. What Is NOT Covered by the Warranty?

This warranty does not cover damages resulting from external factors, misuse, or normal degradation over time. Specifically excluded are:

• Normal Wear and Tear: Gradual deterioration of tread, outsole traction, cushioning, fabric, or color fading due to regular daily use or age.

• Misuse or Abuse: Scratches, tears, burns, stains, or damage caused by accidents, improper use, extreme activity, or altered product state.

• Improper Care: Damage resulting from incorrect washing, machine drying, harsh chemical exposure, or improper storage.

• Incorrect Fit: Issues related to choosing the wrong shoe size or fit once the 14-day return window has expired.

• Unauthorized Alterations: Products that have been modified, repaired, or altered by third parties.

4. How to Submit a Warranty Claim

If you believe your item has developed a manufacturing defect covered by this policy, please follow these steps:

• Contact Us: Send an email to info@kickscentral.eu with the subject line “Warranty Claim – [Order Number]”.

• Provide Details: Include your full name, order number, and a brief description of the issue.

• Attach Photos: Attach high-resolution photos/videos showing the overall condition of the shoe, the inner size tag/label, a clear close-up of the alleged defect, and the outsole/bottom of the shoes.

5. Claim Evaluation & Remedies

Once we receive your claim, our quality team will review the provided evidence (and may request the item be sent to our address for physical evaluation):

• If verified as a manufacturing fault: We will, free of charge to you, offer one of the following remedies based on feasibility: repair, replacement with an identical product (subject to stock availability), or a full/partial refund if repair or replacement is not possible.

• If deemed as normal wear or misuse: The warranty claim will be declined, and the item will be returned to you at your expense.

6. Contact Us

If you have any questions regarding our Warranty Policy, please contact our support team:

• Business Name: KicksCentral

• Address: Kountouriotou 31, Egaleo, 12242, Attica, Greece

• Email: info@kickscentral.eu

• Phone: +30 210 444 5814

• Customer Support Hours: Monday – Friday, 09:00 – 17:00 (EEST)