At KicksCentral, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning items purchased from our store.

1. Return Window

• We offer a 14-day return policy. You have 14 calendar days from the date you receive your order to request and dispatch a return.

• If 14 days have passed since your package was delivered, we unfortunately cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return and full refund, your item must meet the following strict conditions:

• Unworn & Unused: Shoes must be unworn, unwashed, free of signs of wear, and in the exact condition you received them.

• Original Packaging & Tags: Items must be returned in their original shoe box with all original tags, accessories, and labels still attached.

• Intact Packaging: The original manufacturer’s shoe box must be intact. Please do not use the shoe box directly as the shipping box. Place the shoe box inside a protective outer box or shipping bag to prevent damage during transit.

We reserve the right to refuse returns or apply a partial refund if returned items show signs of wear, damage, missing tags, or a damaged product box.

3. Shipping Costs & Return Requirements

• Direct Address Delivery Only: All returned items must be shipped directly to our registered business address via door-to-door courier service. We do not collect returned packages from post offices or local pickup points.

• No Standard Postal Service (Simple Mail): Returns sent via regular/standard postal mail without door-to-door courier delivery will not be accepted.

• Mandatory Tracking Information: Customers must send us the courier company name and the tracking/waybill number via email as soon as the package is dispatched.

• Customer Responsibility: Customers are responsible for paying all return shipping costs. Shipping fees are non-refundable. KicksCentral is not liable for packages lost, delayed, or damaged during return transit.

4. Step-by-Step Return Procedure

To ensure your return is recognized and processed quickly upon arrival, please follow these steps:

• Submit a Request: Contact us through our Customer Support page or via email at info@kickscentral.eu within 14 days of receiving your order.

• Provide Details & Photos: In your message, please state your Order Number, the reason for the return, and attach clear photos of the product and its attached tags/labels.

• Receive Return Instructions: Upon review and approval of your photos, our team will email you return instructions and a Return Identification Form (to place inside your package for warehouse identification).

• Pack & Ship via Courier: Securely pack the item in protective outer packaging (do not tape directly on the shoe box) and dispatch the package directly to our registered address using a door-to-door courier service of your choice.

• Provide Tracking Info: Email us immediately after dispatch with your tracking/waybill number and the name of the courier company.

Return Address:

KicksCentral

Kountouriotou 31

Egaleo, 12242, Attica, Greece

Tel: +30 210 444 5814

(Note: Door-to-door courier delivery only. Shipments sent to post offices or without prior authorization will be rejected).

5. Refunds & Processing Time

• Inspection: Once your returned package arrives at our facility, our team will inspect the item(s) to verify that all return conditions are met.

• Refund Approval: You will receive an email notification informing you whether your refund has been approved or rejected.

• Payment Processing: Upon approval, your refund will be processed immediately. The payment will automatically be applied back to your original method of payment (Stripe credit/debit card, Apple Pay, or Google Pay).

• Processing Time: Refunds typically take up to 14 days to reflect in your account, depending on your card issuer or banking institution.

6. Damaged, Defective, or Incorrect Items

Every item shipped undergoes a thorough physical inspection by our team prior to dispatch. However, if you receive an item that is damaged during transit, defective, or incorrect:

• Please contact us within 48 hours of delivery at info@kickscentral.eu with your order number and clear photos/videos of the item and its packaging.

• If confirmed as our error or a damaged item, we will arrange a replacement or issue a full refund at no extra cost to you.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please get in touch with us:

• Business Name: KicksCentral

• Address: Kountouriotou 31, Egaleo, 12242, Attica, Greece

• Email: info@kickscentral.eu

• Phone: +30 210 444 5814

• Customer Support Hours: Monday – Friday, 09:00 – 17:00 (EEST)