Shipping Policy

At KicksCentral, we are committed to delivering your orders safely, reliably, and efficiently. Below you will find all the details regarding our shipping destinations, processing times, delivery timeframes, and shipping costs.

1. Destinations We Serve

We currently ship to the following countries across Europe and internationally:

• Australia

• Austria

• Belgium

• Czech Republic

• Denmark

• France

• Hungary

• Italy

• Poland

• Portugal

• Spain

• Sweden

2. Shipping Rates & Costs

• Free Shipping: We offer Free Shipping on all orders to all eligible destination countries listed above. There are no hidden fees or minimum purchase requirements to qualify for free shipping.

3. Order Processing & Transit Times

• Daily Order Cutoff Time: 10:00 AM EEST (Eastern European Summer Time). Orders placed before 10:00 AM will begin processing the same business day. Orders placed after 10:00 AM, or on weekends and public holidays, will begin processing on the next business day.

• Handling / Processing Time: 1 – 5 business days (Monday – Friday). During this time, your items undergo a strict physical quality inspection, are securely packaged, and are dispatched to the courier.

• Transit / Shipping Time: 5 – 10 business days (Monday – Friday).

• Total Estimated Delivery Time: 6 – 15 business days from the date your order is placed.

4. Order Tracking

Once your order has been dispatched from our facility, you will receive an automated shipping confirmation email containing your tracking number and a link to track your package in real time.

If you do not receive a tracking number within 5 business days of placing your order, please check your spam/junk folder or contact us at info@kickscentral.eu.

5. Incorrect Address & Undeliverable Packages

• Please double-check your shipping address and telephone number before completing your checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

• If a package is returned to us due to an incorrect address or failure to collect it from the courier, we will contact you to arrange re-delivery.

6. Order Cancellation

• If you wish to cancel an order, please contact us immediately at info@kickscentral.eu.

• Orders can only be cancelled before they are dispatched. Once a tracking number has been generated and the package has left our facility, the order cannot be cancelled and must be processed under our Return & Refund Policy.

7. Damaged or Missing Shipments

• Damaged in Transit: If your package arrives visibly damaged, please take clear photos of the packaging and product immediately and contact us within 48 hours of delivery.

• Lost Packages: If your tracking number shows no movement for an extended period or indicates delivery when you have not received the package, please notify us immediately so we can launch an inquiry with the courier service.

8. Contact Us

If you have any questions or require further assistance regarding our Shipping Policy, please reach out to our team:

• Business Name: KicksCentral (Sole Proprietorship)

• Address: Kountouriotou 31, Egaleo, 12242, Attica, Greece

• VAT / Tax ID: 066140287

• Email: info@kickscentral.eu

• Phone: +30 210 444 5814

• Support Hours: Monday – Friday, 09:00 – 17:00 (EEST)