Privacy Policy

At KicksCentral (“we,” “our,” or “us”) – based in Greece – we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

This policy is designed to comply with the EU General Data Protection Regulation (GDPR) and Google Merchant Center policies.

1. Data Controller Information

KicksCentral is the data controller responsible for your personal data:

• Business Name: KicksCentral

• Address: Kountouriotou 31, Egaleo, 12242, Attica, Greece

• Email: info@kickscentral.eu

• Phone: +30 210 444 5814

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our website, place an order, or contact customer support:

• Contact & Shipping Data: Full name, shipping address, billing address, email address, and phone number.

• Order & Transaction Data: Details about products purchased, payment status, order history, and communications regarding your orders.

• Technical & Usage Data: IP address, browser type, device information, operating system, and website usage data collected automatically via cookies and tracking technologies.

• Payment Data: Payment transactions are processed directly and securely through third-party payment providers (Stripe, Apple Pay, Google Pay). We do not store or process your complete credit card or payment account details on our servers.

3. How We Use Your Information

We use your personal data for the following lawful purposes:

• Order Fulfillment: Processing transactions, arranging shipping, sending order updates, and managing returns/refunds (Legal basis: Contract performance).

• Customer Support: Responding to inquiries and providing assistance (Legal basis: Legitimate interest).

• Compliance & Legal Obligations: Meeting accounting, tax, and regulatory requirements (Legal basis: Legal obligation).

• Website Improvement: Analyzing user interaction to improve store performance and user experience (Legal basis: Legitimate interest).

4. Third-Party Service Providers

We never sell, rent, or trade your personal data. To operate our online store, we share necessary data with trusted third-party service providers acting on our behalf:

• Payment Processors: Stripe, Apple Pay, Google Pay (for secure transaction processing).

• Couriers & Shipping Partners: Express delivery and postal services (to fulfill and ship your orders).

• E-commerce Platform & Hosting Providers: Web hosting, database management, and security services.

• Analytics Providers: Google Analytics (to measure store usage and performance).

All third-party service providers are contractually bound to process your data securely and in compliance with applicable data protection laws.

5. Cookies and Tracking Technologies

We use essential and functional cookies to enable basic website features (such as shopping cart functionality and checkout). We may also use performance and analytics cookies to analyze traffic and improve user experience. You can control or disable cookies through your web browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting requirements. Order and invoice records are typically stored for the period required by Greek tax legislation.

7. Your Rights Under the GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure (“Right to be Forgotten”): Request the deletion of your personal data under certain conditions.

• Restriction: Request restriction of processing your personal data.

• Data Portability: Request transfer of your data to another service provider.

• Objection: Object to our processing of your personal data based on legitimate interests.

To exercise any of these rights, please contact us at info@kickscentral.eu.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• Email: info@kickscentral.eu

• Phone: +30 210 444 5814

• Postal Address: KicksCentral, Kountouriotou 31, Egaleo, 12242, Attica, Greece

• Customer Support Hours: Monday – Friday, 09:00 – 17:00 (EEST)